From the Times:Hotels, restaurants and online shops that post glowing reviews about themselves under false identities could face criminal prosecution under new rules that come into force next year.Businesses which write fake blog entries or create whole wesbites purporting to be from customers will fall...
I tried selling a lovely chrome light fixture on Craigslist this morning and never received the standard confirmation email to my Yahoo account. I tried again, no email. I went about my day, just got home from the Pistons game and tried once more. Nada.Then...
Ben McConnell over at the Church has a great post today about the CGM craze that has Madison Avenue salivating. I'm not going to go all Bob Garfield on y'all and critique the ads -- or even Andrew Keen, who says they should leave it...
Our friends at BIG Research published findings today showing that when it comes to customer service it's more than just smiling that counts. Topping the list at 35% is "Always Helpful" -- read this as "Know your product lines" and empower workers to go above...
I had the pleasure of presenting an updated version of my "Blogger Relations: Rules of the Road" presentation to members of the Ann Arbor PR Council this morning. Agencies and brands alike filled the room to learn the 10 Simple Rules as issued by our...
I've spent the past week in New York and would be remiss if I didn't talk about the noise in the city. I'm not talking about the cars (although the liberal use of the car horn is a bit much), I'm talking about the ads....